Who Can Join

The Silvest silver instalment programme is open to Indian residents who are 18 years of age or older and possess a valid government-issued identity document. By enrolling, you confirm that all information provided is accurate and complete.

Silvest reserves the right to decline enrolment at its discretion without obligation to provide a reason. Enrolment is personal and non-transferable.

Getting Started

Enrolment is confirmed only upon receipt of the applicable joining fee for your chosen plan. This joining fee is fully adjusted against your first monthly instalment and is non-refundable in the event of voluntary withdrawal before the first instalment date.

Each enrolment constitutes a separate plan with its own tenure, pricing cycle, and allocated bar. You may hold multiple active plans simultaneously.

How Prices Are Set

Each monthly instalment is priced based on the Bank RTGS wholesale rate of silver prevailing on the 5th of that calendar month, plus applicable value addition charges including a making charge of ₹2.50 per gram.

• If the 5th falls on a bank holiday or weekend, the rate of the next working day applies.
• The fixed instalment price is communicated to you within 24 hours of rate fixation.
• You have a 3-day payment window from the date of price communication.
• Silvest does not guarantee any specific instalment amount as rates fluctuate with market prices.

Silver prices are subject to market volatility. Silvest is not responsible for price movements and does not offer any buy-back guarantee at a fixed price.

Accepted Payment Modes

Silvest accepts payments exclusively through bank transfer (NEFT/RTGS/IMPS) and UPI. Cash payments are not accepted under any circumstances. All transactions must originate from a bank account registered in the customer's name.

• Accepted modes: Bank Transfer (NEFT/RTGS/IMPS) and UPI.
• Cash payments are strictly not accepted.
• All payments must originate from a bank account in your name.
• GST and other applicable taxes, if any, shall be borne by the customer.

Payment Timeline

Each monthly instalment price is fixed on the 5th of every month based on the Bank RTGS wholesale silver rate. Customers have a 3-day window from price communication to complete payment. Failure to pay within this window may result in plan suspension.

Enrolment Fee

A non-refundable joining fee is collected at enrolment and adjusted against the first instalment. This fee is processed via bank transfer or UPI only. The joining fee amount varies by plan and is communicated at the time of enrolment.

Receipts & Acknowledgement

Digital receipts are issued within 2 business days of confirmed credit. Silvest is not liable for delays caused by banking system failures, UPI outages, or third-party payment processing issues.

Transaction Failures & Disputes

In case of a failed or reversed transaction, the customer must notify Silvest within 24 hours with proof of debit. Silvest will verify and advise accordingly. Duplicate payments will be refunded within 7 working days.

Your Silver is Safe

Upon receipt of the joining fee, a specific silver bar matching your plan weight is identified, tagged, and held in a certified, insured vaulting facility on your behalf. No other party holds claim to your allocated bar during the tenure.

Silvest maintains adequate insurance coverage for all bars held in custody. However, Silvest's liability is limited to the replacement value of the silver bar at the time of any verifiable loss event.

Receiving Your Bar

Upon successful completion of all five instalments, your silver bar will be dispatched within 7 working days to the address registered at enrolment. Delivery is made via insured logistics with tamper-proof packaging and your assay certificate enclosed.

• Delivery is available across India only.
• An adult (18+) must be present to receive and sign for the shipment.
• Address changes must be notified at least 15 days before anticipated dispatch.
• Silvest is not liable for delays caused by the logistics provider, natural disasters, or government restrictions.

Exiting Before Completion

You may exit your plan at any time before tenure completion. Early exit is subject to a penalty of 3% of the current silver value multiplied by your scheme weight, calculated at the prevailing Bank RTGS silver rate on the date of exit request.

The net refund — total payments made minus the exit penalty — will be credited to your registered bank account within 10 working days of exit confirmation.

Refund Policy

Early exit refunds are processed via the same payment mode used for instalments. Refunds take 7–10 working days from exit confirmation. Silvest does not refund joining fees under any circumstances.

Our Responsibilities

Silvest provides a structured silver ownership programme and does not operate as a financial advisor, investment manager, or regulated financial institution. Participation in the Silvest programme is not a guaranteed investment and silver prices may fluctuate.

• Silvest is not liable for any investment loss arising from silver price movements.
• These terms are governed by Indian law and disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.
• Silvest reserves the right to amend these terms at any time with prior notice to enrolled members.

What We Gather

Silvest collects bank account details, UPI IDs, and transaction reference numbers solely for the purpose of processing and verifying instalment payments. We do not store full bank account numbers or UPI credentials on our servers.

• Name, contact details, and address provided at enrolment.
• Bank transfer references and UPI transaction IDs for payment verification.
• Device and browser information for security and fraud prevention.

Purpose of Collection

Payment information is used exclusively to verify receipt of instalments, issue digital receipts, process refunds on early exit, and maintain transaction audit trails for regulatory compliance. We do not use your payment data for any marketing purpose.

Who We Share With

Payment-related data is never sold or shared with third parties for marketing. It may be shared with banks, payment processors, or regulatory authorities only when legally required or to resolve transaction disputes.

• We never sell your personal or payment data to any third party.
• Data may be disclosed to law enforcement or regulatory bodies when legally mandated.
• Transaction disputes may require sharing reference data with banks or UPI processors.

How We Protect Your Data

All payment communications are encrypted. We do not store card numbers, CVV, or full bank credentials. UPI transaction IDs are stored only for reconciliation purposes and are retained for 5 years as per RBI guidelines.

• All data transmissions use SSL/TLS encryption.
• No card or full bank account data is stored on our servers.
• Access to payment records is restricted to authorised personnel only.

How Long We Keep It

Transaction records are retained for a minimum of 5 years in compliance with Indian financial regulations. Upon account closure, personal payment data is anonymised within 90 days.

What You Can Request

You may request a copy of your payment records or ask for correction of any inaccurate transaction data by writing to silvest@bokdiafin.in. We will respond within 30 days.

• Right to access your personal and payment data held by us.
• Right to correct inaccurate information in our records.
• Right to request deletion of data, subject to statutory retention requirements.